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March 18, 2024 | YourAT

Understanding the NDIS Assistive Technology Process: A Comprehensive Guide

Navigating the process of acquiring assistive technology through the National Disability Insurance Scheme (NDIS) can significantly enhance the lives of Australians with disabilities. This blog post breaks down the steps involved, ensuring that you can confidently access the technology that will best support your daily needs.

What is Assistive Technology?

Assistive technology encompasses devices or equipment that aid individuals in performing functions that might be challenging due to disabilities. This includes everything from simple tools like non-slip mats and modified utensils to more complex solutions like motorised wheelchairs and communication devices. The key is that these technologies are tailored to help users perform tasks that they would otherwise find difficult or impossible.

Eligibility and Funding

To qualify for assistive technology through the NDIS, the technology must directly relate to your disability and support your daily functioning. The NDIS assesses the necessity and cost-effectiveness of the requested technology. It must not only aid in daily tasks but also prove to be a financially viable option over time.

Types of Assistive Technology Funded

  1. Low-Cost Assistive Technology: Items under $1,500 that are easy to acquire and use. These often don’t require an extensive approval process.
  2. Mid-Cost Assistive Technology: Items ranging from $1,500 to $15,000. These technologies may require additional documentation and proof of the need related to disability support.
  3. High-Cost Assistive Technology: Priced above $15,000, these items typically require thorough documentation, including assessments and possibly multiple quotes to ensure they meet the specific needs of the user effectively and safely.

Steps to Acquire Assistive Technology

  1. Assessment: Begin by assessing your needs. This may involve consultations with health professionals like occupational therapists or physiotherapists who can provide expert advice on the best solutions.
  2. Plan Inclusion: Once your needs are assessed, the technology must be included in your NDIS plan. You will need to provide evidence, such as reports from your consultations, demonstrating how the technology will aid you.
  3. Funding Approval: The NDIS will review the provided information to decide on funding based on how well the technology meets your needs and its cost-effectiveness.
  4. Purchasing and Setup: After approval, you can purchase the technology. Depending on the risk category and complexity of the technology, setup and training might also be covered under your plan.

Considerations Before Purchase

  • Risk Assessment: All assistive technology is categorised by the risk it poses. Higher-risk technologies require more rigorous assessment and potentially more detailed setup and training to ensure safe usage.
  • Advice and Assessments: For higher-cost or higher-risk items, you’ll likely need detailed advice or assessments from qualified professionals.

Replacing and Updating Technology

NDIS participants may need to update or replace their assistive technology due to wear and tear, changes in their condition, or technology advancements. The process generally mirrors initial assessments, with current needs and solutions being re-evaluated.

Challenges and Disagreements

If you face challenges or disagree with a funding decision, the NDIS provides avenues for reviews and appeals. It’s crucial to stay informed about your rights and available procedures to advocate effectively for your needs.


Understanding the NDIS assistive technology process empowers you to make informed decisions about the devices and supports that best enhance your independence and quality of life. For further details, always refer to the latest guidelines available on the NDIS website or consult directly with NDIS representatives.

For anyone navigating life with disabilities, the right assistive technology can be a game changer, providing not just support, but also a greater sense of independence and participation in everyday life.

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